Privacy Notice

TBD (“GigaFazt”), with an address for notices at TBD, is responsible for processing your personal data.

Our Personal Data Department handles any request or question about this notice at TBD.

Depending on your relationship with us, we may process these categories of data:

• Identification and contact: name, phone number (including WhatsApp) and email.
• Service location: the address where you request or receive the service, to confirm coverage and install.
• Your request and service: the plan and add-ons you choose, your preferred installation date, and your support and communication history.
• Tax data, only if you request an invoice: RFC, name or company name, tax regime, postal code and tax address.
• Technical service data (customers): data needed to run the network and support you, such as modem identifiers, your assigned IP address and technical connection logs.
• Browsing this site: technical data described in the cookies section.

We do not process sensitive personal data. We do not collect financial or patrimonial data (such as card or bank account numbers) through this site; if it were ever needed, we would ask for your express consent.

You must be of legal age to sign up. We do not knowingly collect data from minors.

Primary purposes. They are necessary for the relationship you have or want to have with us, so they do not require your consent (article 9, section IV, of the Law):

• Handle your request and contact you by phone, WhatsApp or email.
• Confirm we have coverage at your address.
• Schedule and carry out the installation.
• Sign and manage your contract and provide the internet and, if applicable, TV services you sign up for.
• Provide technical support and handle outages, complaints and clarifications.
• Invoice and process payments for your services.
• Operate and protect our network and this site, and prevent fraud.
• Handle your ARCO requests and comply with legal obligations and requests from competent authorities.

Secondary purposes. They are not necessary to provide the service, but help us serve you better:

• Sending you promotions, offers and news about our services.

• Inviting you to quality and satisfaction surveys.

If you don't want us to use your data for these purposes, email us at any time at TBD with the subject “No promotions”. Saying no will never be a reason to refuse or condition the service.

We do not sell or rent your personal data.

We do not make transfers that require your consent. We may only transfer your data without your consent in the cases allowed by article 36 of the Law, for example to competent authorities when a law requires it or under a court order. If this changes, we will update this notice and include an option to accept or reject the transfer before it happens.

We rely on providers that process data on our behalf (hosting for this site, storage, messaging and customer management). They may only use it to provide their service to us and are bound by confidentiality.

If you message us on WhatsApp, that conversation is also subject to WhatsApp's terms and privacy policy.

You have the right to know what data we hold and how we use it (Access), to correct it if it is inaccurate or incomplete (Rectification), to ask us to delete it from our records (Cancellation) and to object to its use for specific purposes (Opposition). You may also withdraw any consent you have given us.

To exercise them, send your request to TBD including:

• Your name and an address or email to receive our answer.
• A copy of your valid official ID or, if a representative acts for you, proof of representation and their ID.
• A clear description of the data the request is about (except for access requests).
• The right you want to exercise or what you are asking for.
• Any other information or document that helps us locate your data.

We will reply within 20 days of receiving your request. If it is granted, we will carry it out within the following 15 days. Exercising these rights is free; we may only charge reproduction, copying or shipping costs.

Withdrawal is not retroactive. If you withdraw consent for a primary purpose or ask us to delete essential data, we may no longer be able to provide the service.

You can ask us to stop using your data for promotions by emailing TBD. We will add you to our internal opt-out list.

You can also register your number in the Public Registry to Avoid Advertising (REPEP) run by Mexico's Federal Consumer Protection Agency (Profeco).

This site only uses what it needs to work:

• Language: a cookie that remembers the language you chose.
• Animations: a preference saved in your browser when you use “Pause animations”.
• Technical data: our server logs data such as your IP address, browser type and the pages requested, to run and protect the site. We use your connection's approximate country only to show you the site in Spanish.

We currently use no third-party advertising or analytics cookies. If we add them, we will update this notice and let you reject them. You can delete or block cookies in your browser settings; the site will keep working.

We apply administrative, technical and physical security measures to protect your data against damage, loss, alteration, destruction or unauthorized use, access or processing. If a breach significantly affects your rights, we will tell you immediately.

We keep your data only as long as needed for the purposes in this notice and to meet our legal obligations. If you leave your details but don't sign up, we keep them only while we follow up on your request. After that, we block and securely delete them.

We may update this notice due to legal changes, changes in our services or in how we process your data. The current version will always be at https://gigafazt.com/en/aviso-de-privacidad, with its last-updated date.

If the change is significant (for example, a new purpose or a transfer), we will also tell you by email or WhatsApp, if we have them, and ask for your consent when the law requires it.

If you believe your right to the protection of your personal data has been violated, you may go to the Secretaría Anticorrupción y Buen Gobierno, the competent authority.